Terms and Conditions
We provide this site and related services to you under the terms and conditions set forth below. Please read the following information carefully.
Use of this site and its services indicates your acceptance of these terms and conditions.
Newline reserves the right to change or discontinue services or items on this site temporarily or permanently without notice.
All prices, specifications and terms of sales on this site are subject to change without notice. All orders are subject to approval of newline and are not binding until accepted by newline. newline reserves the right to refuse any order at any time. All orders are subject to availability of materials and component parts. newline shall not be liable for inability to ship any order(s) due to material or component shortage.
We specialize in custom engraved products, imprinted sportswear and advertising specialty items made to your specifications. Written quotations are available upon request. Always specify quantity and delivery time. All quotations are good for 60 days from the date of the written quotation.
Newline does not assume responsibility for any typographical or price errors that may appear in this site. We will inform the customer of any such error prior to an order being processed.
Normal production time is 10 business days for all stock products and in-house services. Rush service is available when workload permits. The production time for outside products and services is approximately 15 to 30 business days.
All orders are considered firm. However, if an order must be canceled, we must have written confirmation before production begins. Orders that have already started production will be billed for work completed.
All items are shipped F.O.B. Factory
Any claims for repair, replacement or refund must be presented in writing within 30 days of shipment. Non-engraved merchandise authorized for return by newline will be subject to a 20% restocking fee. Merchandise returned to newline without authorization will not be accepted. Personalized items may not be returned.
For shortages in the number of cartons or any merchandise damaged in transit: We insure all products and will file a claim with UPS after we receive proof that your order has not been delivered or has been damaged in shipment. Please keep all packaging materials since inspection by UPS may be necessary.
Sales taxes will be charged where applicable
Newline Trophy does not support international shipping.
All products will be shipped C.O.D. or billed to VISA or Master Card using our secure payment network through WorldPay. We offer terms to qualified companies with a current and accepted credit application on file. Upon approval of credit application, our terms are Net 30 days. Please make your payment from the invoice you receive with the merchandise.
Newline is capable of recreating your logo on any item we sell. We will quote the digitizing or set-up costs when we receive camera-ready artwork. Please provide artwork via download using the following guidelines for submission.
Preferred formats are vectored (.eps, .ai and .cdr) files
Other compatible formats are .pdf, .tiff, .jpg at 300 dpi or greater
Artwork must be black and white without any form of grayscale or shading
Newline defines camera-ready artwork as follows: A digital image created in a vector based program such as Adobe Illustrator or Corel Draw. All images and fonts must be converted to outlines and saved as an .eps, .ai or .cdr file. Additional charges may apply for the recreation of customer artwork in any other format than those listed above.
Newline will not recreate artwork without customer permission and approval of additional costs.
Reproduction of custom images often increases the cost of stock items on our site and quotes will be provided if additional costs are required to imprint, engrave or etch your custom logo.
Links between this web site and other web sites are prohibited without express written permission from Newline.
Newline is very concerned about protecting our users rights to privacy. User identification and account information collected within this site is used to improve our customer service. Information provided will not be released to outside sources. E-mail addresses collected will be used to notify customers about updates to our site and for our marketing purposes only.
If you do not wish to receive e-mail from us, please respond to any unsolicited e-mail and ask us to remove you from our list.
Newline Products, Inc.
2450 West Broadway, Suite 101
Mesa, Arizona 85202